HOW TO MAKE A REVOLUTION
1. Access to the section of “History of Orders” of your own account.
2nd. Click on “Data” to be able to select the order from whom you want to make the return.
and 3. Select the product or products that the customer wishes to return by marking the check box next to his name.
You should add the amount to return in case it is more than one product and if you want it, you can include a brief explanation of why you return that item so you can solve the problem in case it exists with that product and improve it.
Finally, click on “Request a Return”.
You have 15 days from the date of receipt of the purchase to make any change or return.
The return shall be carried out as long as the product is in the same conditions in which it was delivered along with its complete original packaging, labels and any accessory related to them and as long as it has not been used incorrectly, has not been manipulated in an inadequate manner and has not been subjected to harmful conditions.
The address to which the product to be returned is:
Luve Sport Distribution, S.L.
Juan Sebastián Elcano, s/n Local 3A (Rinat).
C.P. 11100 San Fernando, Cádiz.
THE ERRONEOUS PRODUCT CONVERSION
If by error the size or model you have not requested has been sent to you, the size will be changed without any cost.It may be the case that the size you requested is no longer in stock, in that case we can suggest another model for the change.
DEFAULT PRODUCT CONVERSION
In cases where the product presents any defects, you must contact us immediately by e-mail by firstname.lastname@example.org facilitating the product data and a photo where the damage you suffer is appreciated, and we will indicate how to proceed.
Return will only be accepted for products that have manufacturing defects (blocked in any of their applications or dismissed).For this reason, it is important that the user make sure that the purchased product is in good condition before using it.
It is not considered a defect:
- The waste for misuse, such as using it for activities other than the ones designed or exposing the product to difficult conditions, hard or harsh surfaces, etc.
- Natural waste of the product or its deterioration by use or time.
by https://www.rinatstore.eu/gb/ reserves the right to refuse the returns requested outside the aforementioned deadline, or items that are not in the same conditions that were sent to the customer, in that case we will remit the products to due ports.
Once we verify that the products you return to us meet the requirements of this Return Policy, we will send you an email informing you that the return has been accepted.
The customer will be responsible for the return costs of the product and in no case will we accept returns sent to due ports.
CHANGE OF TALA
In cases where the product does not have defects and is due to a change of size, the customer will bear the shipping cost for the return of that product.Once the product is received, the state of the product will be checked and the shipment of the new size will be carried out at due ports.
You can cancel your order without any cost as long as the state of the order is pending and has not yet been sent.
In the returns the paid amount will not be reintegrated.You will generate a discount voucher for your next purchase.The amount will only be reintegrated if the error has been our.
Return of Custom Products is not allowed.