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Shipping & Returns

Package Shipping

Shipments will be delivered in the following deadlines. If the product is customized a 1 day will be added to the delivery time:

Standard shippinglogo correos

SPAIN PENINSULAR: 2 to 3 working days. 4,95 € (VAT included) Free delivery from 80 €

BALEARIC ISLANDS: 3 to 5 working days. 7,95 € (VAT included) Free delivery from 120 €

CANARY ISLANDS, CEUTA and MELILLA: 5 to 7 business days (approximately). 25 €

Express delivery 

SPAIN PENINSULAR: From 1 to 2 working days. 6.95 € (VAT included). Free delivery from 80 €

PORTUGAL: From 1 to 2 working days. 6.95 € (VAT included). Free delivery from 80 €

BALEARIC ISLANDS: 2 to 3 working days. 9,95 € (VAT included) Free delivery from 120 €

Shipping Europe  MBE_001.jpg

ZONE 1 (GERMANY - AUSTRIA - BELGIUM - ITALY - LUXEMBOURG - NETHERLANDS - UNITED KINGDOM): 3 to 7 working days. € 14. Free shipping from 120 €

ZONE 2 (DENMARK - IRELAND - FINLAND - SWEDEN): from 3 to 7 working days. € 16. Free shipping from 120 €

ZONE 3 (BULGARIA - ESTONIA - HUNGARY - LATVIA - LITHUANIA - ROMANIA - POLAND - CZECH REPUBLIC - SLOVAKIA - SLOVENIA - CROATIA): 3 to 7 working days. € 27. Free shipping from € 150

ZONE 4 (MALTA): from 3 to 5 working days. € 47. Free shipping from € 150

Customs

In the prices we indicate we do not include customs fees, only shipping costs. If for any reason the shipment is retained at customs, taxes and other customs charges will be borne by the buyer. RINATSTORE.EU is not responsible for the delay caused by a shipment held at a customs. This delay will not be reason to return the order.

These are guideline rates for different customs: Norway (Customs Guidance: 18€); Switzerland (Customs guideline rates: 18€); Turkey (Customs tariffs: 60€); Albania (Tariffs for customs purposes: 18€); Bosnia (Customs Guidance: 18€); Iceland (Customs Guidance: 18€); Macedonia (Customs tariffs: 18€); Montenegro (Customs Tariffs: 18€); Serbia (Customs Tariffs: 18€); Russia (Customs tariffs: 18€); Ukraine (Customs tariffs: 18€).

Cancellation or modification of the order

Orders may be canceled or changed as long as they have not left our warehouse. You can do this by sending a message through your "Personal Area" or by writing an e-mail to info@rinatstore.eu, indicating the reason for such cancellation or change and the order number. Do not forget to put in the subject of the e-mail "Cancellation request" or "Modification order". We will respond to your request as soon as possible.

Return order

To return an order you must first notify it through the "Customer Area" or send an email to info@rinatstore.eu, indicating the order number and the reason for the return.

When we receive the notification we will send you an e-mail with the steps to follow to make said return.

Once we receive the package and verify that the product has no defects, we will proceed to send you the new product.

IMPORTANT: IN NO EVENT IS THE AMOUNT RETURNED. A DISCOUNT BONUS WILL BE GIVEN FOR YOUR NEXT PURCHASE.

You have 15 days to make the return.